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FAQ
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Borrow, Return and Renewal
Where can I borrow Course Reserve materials?
How long can I keep the checked out materials?
What is the charge for an overdue book and multimedia material? How do I pay overdue fines?
What should I do if the Library materials I am looking for is already on loan?
Can I borrow journals and newspapers?
How can I renew my borrowed materials?
How many books and multimedia materials can I borrow?
Can I renew an overdue material via “My Library Account”?
Can I renew books at the Service Counter without bringing the items?
What does “Recall” on “My Library Account” mean?
For the first time users, what is the PIN for using self-check machines?
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Access to Resources
How can I search for Course Reserve materials?
Why can’t I find a book with the status “On Shelf” showing in the Library Catalogue?
How can I find journal articles from the Library?
How can I have off campus access to e-resources?
Can I recommend materials to the Library?
When I encounter access problems of using Library databases or electronic resources, what should I do?
I will teach at HSUHK in the coming semester, but my employment date has not started yet. Can I use Library resources for course preparation?
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Library Facilities
How can I print documents using the all-in-one printers in the Library?
How to make a copy of a document that is not in A4 or A3 size using a photocopier?
Where can I add the print quota of my student card?
Why can't I claim my room even though I have reserved it for the campus online room booking system?
Does the Library have any software for video editing and design?
How to use the book sterilizer?
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About SearchPlus
How can I narrow down my search results when SearchPlus shows too many results?
What does SearchPlus cover?
Why should I use SearchPlus rather than Google?
How and why do I need to log in to “My Library Account”?
How do I make a request for a particular item?
How do I email or print my results?
Can I set alerts for new items in which I might be interested?
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Other Library Services
Who can borrow the Reader Card to access other university libraries?
Who can borrow the Card with loan privileges to access other university library?
What is Document Delivery Service? Can I use this service?
Can I use the Library after graduation?
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