FAQ

Borrow, Return and Renewal

Q1: What should I do if the Library materials I am looking for is already on loan?
Q2: What is the charge for an overdue book and multimedia material? How do I pay overdue fines?
Q3: Where can I borrow Course Reserve materials?
Q4: How long can I keep the checked out materials?
Q5: Can I borrow journals and newspapers?
Q6: How can I renew my borrowed materials?
Q7: How many books and multimedia materials can I borrow?
Q8: Can I renew an overdue material via “My Library Account”?
Q9: Can I renew books at the Service Counter without bringing the items?
Q10: What does “Recall” on “My Library Account” mean?
Q11: For the first time users, what is the PIN for using self-check machines?

 

Access to Resources

Q12: How can I search for Course Reserve materials?
Q13: Why can’t I find a book with the status “On Shelf” showing in the Library Catalogue?
Q14: How can I have off campus access to e-resources?
Q15: How can I find journal articles from the Library?
Q16: Can I recommend materials to the Library?
Q17: When I encounter access problems of using Library databases or electronic resources, what should I do?

 

Library Facilities

Q18: How can I print documents using the all-in-one printers in the Library?
Q19: How to make a copy of a document that is not in A4 or A3 size using a photocopier?
Q20: Where can I add the print quota of my student card?
Q21: Why can't I claim my room even though I have reserved it for the campus online room booking system?
Q22: Does the Library have any software for video editing and design?
Q23: How to use the book sterilizer?

 

Other Library Services

Q24: Can I use the Library after graduation?
Q25: Who can borrow the Chinese University of Hong Kong Library Reader Card, Shue Yan University Library Reader Card or Baptist University Library Reader Card?
Q26: Who can borrow the University of Hong Kong Libraries Circle of Friends Card?
Q27: What is Document Delivery Service? Can I use this service?

 

About SearchPlus

Q28: What does SearchPlus cover?
Q29: Why should I use SearchPlus rather than Google?
Q30: How can I narrow down my search results when SearchPlus shows too many results?
Q31: How and why do I need to log in to “My Library Account”?
Q32: How do I make a request for a particular item?
Q33: How do I email or print my results?
Q34: Can I set alerts for new items in which I might be interested?

 

Last update: 14 August 2020