Live-chat-a-Librarian is an instant reference service that enables you to chat with a librarian using LiveChat. This service aims to provide assistance to user who needs quick help in finding general information on library services, resources, and their research questions.


How can I use the service?

Use LiveChat box LiveChat widget found on Library web pages to online chat with a duty librarian.


What are the service hours?

We are available from Monday to Saturday (9:00 am – 12:00 pm, 3:00 pm – half an hour before closure of G/F Service Counter) except on public holidays and special days. Questions received beyond the service hours will be responded to by email when we are on duty.


What kind of questions can I ask?

You can ask any simple and quick questions regarding library resources and services. For in-depth research inquiries, you are encouraged to contact our Librarian using the Ask a Librarian Service or email us at


Can I send voice and video messages?

The service is best used to provide quick information in short response. Please note no voice or video messages will be answered. Alternatively, you can call 3963-5302 or approach Reference Desk on G/F of the Library.



Last update:  13 April 2023

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Services affected during the M365 switchover

ITSC of the University is having a M365 migration during 2 - 4 Jun 2023, some of the library services will be affected.


The Library’s online forms, notification emails and email communication service will be suspended during the migration. If you need any assistance during that period, you are welcome to contact us via phone (3963 5310), LiveChat, or in person during the Library’s opening hours. We are sorry for the inconvenience caused.

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